Terms of service
Thank you for choosing our service! We are committed to providing you with quality products and customer experience. This policy outlines the services we provide to consumers, ensuring that your rights and interests are adequately protected and that you comply with relevant EU laws.
1. Scope of Services
Our services include, but are not limited to:
Provide high-quality products and after-sales support.
Fast order processing, payment and delivery services.
After-sales service, including returns, exchanges, repairs, etc.
2. Customer Support
We offer free customer support to all consumers, and you can contact us at:
Email: [email protected]
We will do our best to ensure that your problem is responded to and dealt with in a timely manner, providing solutions.
3. Refund & Exchange Policy
We comply with EU consumer law and offer a transparent refund and exchange policy:
Return Period: You have 14 days from the date you receive your order to request a return.
Return conditions: Items must be in their original packaging, unused or undamaged.
Refund Method: Refunds will be made to the original payment method after confirming that the item is in good condition, and usually takes 7-14 business days to process.
4. Privacy and Data Protection
We are committed to protecting your personal data and complying with the European Union's General Data Protection Regulation (GDPR). All of your personal information will only be used to process orders and provide customer service and will not be sold or misused.
5. Complaints and Dispute Resolution
We are committed to providing you with the best possible shopping experience. If you are not satisfied with our products or services, you can:
File a complaint with our customer service team.
Under EU consumer protection law, you have the right to lodge a complaint with the relevant supervisory authority.
6. Contact us
If you have any questions or suggestions, please do not hesitate to contact our customer service team:
Email: [email protected]